Status: Planned Contact management, pipelines, and member relationship tracking.
What to Expect
The built-in CRM will help you manage relationships with your community members beyond just content access:
- Contact Profiles — enriched member profiles with engagement history, purchase history, and custom fields
- Pipelines — visual pipeline boards to track member journeys (lead → trial → paying → champion)
- Tags and Segments — organize members by interests, behavior, or custom criteria
- Activity Timeline — see every interaction a member has had with your community
How It Will Help
- Identify your most engaged members for ambassador programs
- Track trial-to-paid conversion funnels
- Segment members for targeted announcements or offers
- Understand member lifecycle and reduce churn
Current Status
This feature is in the design phase. The data model and pipeline architecture are planned, but development has not yet started.