Groups

Create a group

Status: Available Create a free or paid group, give it a name and image, and publish it. Groups are spaces inside your community where members post, comment and gather around a topic. You create them in Groups (/admin/content/group). Create a group 1. Open Groups (/admin/content/group). 2. Click Create Item. 3. Fill Name. This is what members see in the group list and at the top of the group. 4. Choose the Type: free or paid (see below). New groups default to paid. 5. Upload an Image and a Background Image. Both are required. 6. Fill in a Description (required, 50 to 1500 characters). Supports rich text. 7. Set Status to Published. 8. Save. Free vs paid Every group has a Type. You pick one when you create it: | Type | Who can join | How members get in | |---|---|---| | Free | Any signed-up member | Open join: they join themselves in one click, no approval needed | | Paid | Members who have bought access | Gated: the group is unlocked by a one-time product or a subscription plan | New groups default to paid. A free group is part of your open community baseline; a paid group is something you sell. "Premium" groups are paid groups sold via a product or plan You don't put a price on the group itself. To charge for a group, set its Type to paid, then include it in a one-time product or a subscription plan — members get access when they buy that product or subscribe. The next article walks through it. The group screen has no price field by design. Publishing counts toward go-live Your community can't go live until it has at least one published group. Setting Status to Published here satisfies that check, so create and publish one early. A draft group doesn't count and won't be visible to members. Make sure Status is Published, not Draft. Retiring a group Once a group has members, posts, or is sold through a product or plan, it can't be deleted. To retire it, archive it instead (set its status to Archived). Archiving keeps the records intact and is reversible. See Archiving vs deleting content. Related - Sell access to a group - Managing group members - How access & monetization works - Your go-live checklist

Sell access to a group

Status: Available Make a group paid and sell access by including it in a product or plan. You don't put a price on a group. To charge for one, you set the group's Type to paid and then attach it to a product (a one-time purchase) or a plan (a subscription). Members get access to the group when they buy that product or subscribe to that plan. If you haven't read How access & monetization works yet, start there. It explains products vs plans and how unlocking works. This article is the group-specific version of that. The shape of it 1. Create the group and set its Type to paid. 2. Create or edit a product or plan. 3. Add the group to what that product or plan unlocks. That's it. Once the group is in a product's or plan's unlocked contents, buying that product or being on that plan gives the member access to the group. Step 1: Create the group (paid) In Groups (/admin/content/group), create the group and set its Type to paid, then Status to Published. A paid group is locked to members until they have access, which is what you want for something you're selling. See Create a group for the full walkthrough. Step 2: Create or edit a product or plan Decide how you want to sell access: - One-time payment: use a product in Products (/admin/content/product). The member pays once. See Create a one-time product. - Recurring payment: use a plan in Plans (/admin/content/plan). The member subscribes monthly or yearly, and access lasts as long as the subscription is active. See Create a subscription plan. You can also add the group to a product or plan you already have. Step 3: Add the group to what it unlocks On the product or plan, set what it gives access to. For groups you have two ways to choose: - All groups: the product or plan unlocks every group you have, including ones you add later. - Specific groups: pick the exact group (or groups) to include. This is the usual choice for selling one paid group. If you choose all groups, that wins over any specific picks for groups, and the member gets every group either way. The two combine across content types, but "all of a type" always wins within that type. This is the same override rule covered in How access & monetization works. What members see A paid group you're selling stays out of reach for members who haven't bought in. Once a member purchases the product or starts the subscription, the group opens up to them and they can post and take part like any other member. If access later ends (a subscription lapses, or a time-limited product expires), the member loses access to the group again. Related - Create a group - Managing group members - Create a one-time product - Create a subscription plan - How access & monetization works

Managing group members

Status: Available See who's in a group, understand each member's access status, and know what the member count includes. Every group keeps a list of its members. You can view that list and each member's access status from the group's record in Groups (/admin/content/group). Viewing a group's members Open the group in Groups (/admin/content/group) and look at its Members list. Each entry is one member's spot in that group, with their access status attached. Access status Each member's place in a group carries an Access Status. There are three values: | Status | What it means | |---|---| | Active | The member currently has access. They can see the group and take part. | | Expired | The member's access has lapsed (for example, a subscription ended or a time-limited product ran out). They no longer have access. | | Suspended | Access has been deliberately revoked. Suspension is permanent and won't come back on its own. | A member with active status is the only one who can actually see and use the group. Suspension is permanent When a member is suspended, that's final. It will not auto-restore, even if the member renews a subscription or buys access again. Treat suspension as a deliberate, lasting action, not a temporary timeout. What the member count includes The member count shown on a group is not the count of active members only. It includes expired and suspended members too. So if a group shows 40 members, some of those may no longer have access. The number reflects everyone who has ever held a place in the group, not just the people who can currently get in. Keep that in mind when you read the count as a health signal. The count also updates a few minutes after changes rather than instantly, so a brief lag after someone joins or leaves is normal. Related - Create a group - Sell access to a group - How access & monetization works