Status: Available What triggers a notification for your members, where they show up, and what members can and can't control.
Notifications keep members in the loop on what's happening around them. As an admin it helps to know what generates one, so you can answer member questions and set expectations.
What triggers a notification
Member activity around someone fires a notification to that person. The main triggers include:
- Being mentioned in a post or comment
- A reply to their post or comment
- A reaction on their post or comment
- A connection request, and when their connection request is accepted
- A new follow
- Being added to a group
- A course update for a course they're in
- Event reminders for events they're attending
- Moderation actions on their content (for example, a comment of theirs being removed)
This isn't an exhaustive list of every internal trigger, but it covers what members notice day to day.
Where notifications appear
Notifications show up in-app, in real time. A member sees them arrive while they're using the community, without needing to refresh.
Reaction notifications are grouped together over a short window rather than firing one-by-one, so a flurry of reactions won't flood someone's notifications. Most other types arrive individually.
Some important notifications may also be sent by email, and members can manage their own notification preferences. Email is not guaranteed for every type of notification. Treat in-app as the reliable channel, and email as a possible extra for the more significant events.
What members can't turn off
Members control most of their preferences, with one exception: event reminders can't be switched off. If a member is attending an event, they'll get the reminder regardless of their other settings.