Start here

Open Studio

Open Studio, where you set up and run your community, and know which sign-in you use where. Your TribeCrafter account and your community You use two places. Each has its own sign-in. | | Your TribeCrafter account | Your community | |---|---|---| | Address | app.tribecrafter.net | Your community's address (first an address ending in tribecrafter.app, later your own domain) | | What you do there | Your TribeCrafter plan, billing and invoices, and the list of communities you run | Everything your members see, and Studio, where you set it up and run it | | Your sign-in | The email and password you chose when you signed up to TribeCrafter | An account in your community with the same email | You don't need a second password. When you open Studio or your community from your TribeCrafter account, you are signed in automatically. The two passwords are separate. Changing one does not change the other. Open Studio from your TribeCrafter account 1. Sign in at app.tribecrafter.net. 2. On your community's card, click Open Studio. Studio opens in a new tab, already signed in. On your first visit a tour covers the page: finish or close it first. View community next to it opens your community as members see it, also signed in. It works only once your community is live. Open Studio from your community 1. In your community, click your picture or initials at the top right to open the account menu. 2. Click Studio (it has a BETA badge). Studio opens in a new tab, already signed in. Community, account menu open Before your community is live, people see a holding page instead of your community. On that page, click Open Studio. If you are signed out, your community asks you to sign in first. Then Studio opens. That sign-in page also shows "Community owner? Open your community from your TribeCrafter account": as the owner, this is the easiest way in. Sign in to your community directly To sign in at your community's address with an email and password, set a community password first: 1. On your community's sign-in page, click Forgot Password. 2. In Email, type the email of your TribeCrafter account. Click Send reset link. 3. Open the link in the email and choose a password. 4. Sign in with your email and the new password. Who can open Studio Studio is for your team. What each role sees: | Role | What they see in Studio | Studio opens on | |---|---|---| | Community Admin (the owner is one too) | Everything | Dashboard | | Moderator | Members, Groups, Reports | Members | | Course Manager | Courses | Courses | | Blog Manager | Blogs | Blogs | | Member | Nothing. Members have no Studio item and can't open it. | | - The menu shows only what a role can use. Studio also checks the role again on every action. - A role change works at once. You don't need to sign out and in again. - Moderators, Course Managers and Blog Managers never see member emails. - Community Admins and Moderators each take a team seat on your TribeCrafter plan. Course Managers and Blog Managers don't. - Some things are for the owner only: TribeCrafter account and Billing & plans in the Studio account menu, and Settings → Domain, Settings → Email sending and Settings → Sign-in & SSO. Other Community Admins don't see the 2 menu items. They can open the 3 Settings pages, but the buttons there are off. In Settings → Payments, only the person who connected Stripe can open Stripe. To give someone a role, see Member roles explained. How long you stay signed in Your Studio sign-in lasts 1 day. After that, Studio signs you in again by itself through your community. You don't have to do anything. To sign out, open the account menu at the top right of Studio and click Log out. This signs you out of Studio and of your community. If something goes wrong | You see | What to do | |---|---| | No Studio item in your community's account menu | Your role is Member. Ask the owner or a Community Admin to give you a team role. | | "You don’t have access to " / "Your role can’t open this page. If you need it, ask a community admin to change your role." | Your role can't use this screen. Ask a Community Admin. | | "We couldn’t sign you in" / "Reload the page in a minute. If it keeps happening, contact support." | Reload the page after a minute. If it happens again, click Need help? at the bottom right. | | Open Studio is off in your TribeCrafter account ("Your community isn't ready yet or is suspended") | A new community can take a minute or two. If your community is suspended, check Billing & plans in your TribeCrafter account. | On a phone - In your community, tap the menu button at the top right, then tap Studio. - In Studio, the sidebar is hidden. Tap the menu button at the top left to open it. Related - Start here: set up your community - Member roles explained - Sign-in and single sign-on (SSO) - TribeCrafter plans & pricing

Start here: set up your community

From a new community to a live one: where things are, the 6 things to do before you go live, and what to do next. Where you work | Place | What you do there | |---|---| | Your TribeCrafter account (app.tribecrafter.net) | Your TribeCrafter plan, billing and invoices, and the list of communities you run. | | Studio | Everything about one community: setup, members, content, selling, settings. | Each community has its own Studio. If you run more than one community, set up each one on its own. 1. Create your community 1. Sign in to your TribeCrafter account at app.tribecrafter.net. 2. On Choose your plan, pick a plan. You can start with a free trial: no card needed. 3. Type a Community name (3 to 30 characters) and click Continue. If you see "Preparing your community…", keep the page open. It can take a minute or two. 4. You see " is ready". It shows your temporary address, on tribecrafter.app. This address is for setup. Later you connect your own domain. 5. Click Open Studio. Studio opens in a new tab. TribeCrafter account, " is ready" screen 2. Open Studio again later Use one of these: - From your TribeCrafter account: go to Communities and click Open Studio on your community. While it is not live, its card also shows Before you go live with the number of steps left and Continue setup. - Before your community is live: open your community's address and click Open Studio on the holding page. - After it is live: in your community, open the account menu (your picture at the top) and click Studio. Community, account menu open You do not need a second password. If you are signed out of your community, you sign in first and then Studio opens. 3. Do the 6 go-live checks Studio opens on the Dashboard. On a new community you see a welcome card and the Before you go live checklist. Dashboard, "Before you go live" card, 5 left Your community goes live by itself when all 6 checks are done. There is no Go live button. Until then, people who open your community see a holding page. Community name is already done when you arrive: Studio uses the name you typed in step 1. So the checklist starts at "5 left". Each check has a button that opens the right screen: | Check | Where you do it | What it needs | |---|---|---| | Community name | Settings → General | 3 to 30 characters. Already done. | | Logo | Settings → Branding | A logo image. JPG, PNG, WebP or GIF, up to 10 MB. Square, at least 512 × 512 px is best. | | Welcome heading | Settings → Onboarding | The title new members see first. Up to 50 characters. | | Welcome text | Settings → Onboarding | A short line under the heading. Plain text, up to 300 characters. | | Community guidelines | Settings → Onboarding | Rules members read and accept when they join. A short first version is fine. | | One published group | Groups → Create group | One group with the status Published. | On a Settings page, click Save changes after you edit. A check ticks off when you save: you see " done." Settings → Onboarding, Welcome screen and Community guidelines filled in While you work on other screens, a Go live · N left button stays at the bottom right. Click it to see the checklist and jump to the next check. Your first group: make it free A paid group needs Stripe first, so start with a free one. To learn how paid access works, see How access and selling work. 1. Go to Groups and click Create group. 2. Add a Group name (3 to 60 characters), a Description (at least 50 characters) and a Cover image. You need the cover image to publish. 3. Click Next: Access and pick Free ("Any member can join with one click. No payment."). 4. Optional: turn on Add new members automatically. Everyone who joins your community is then added to this group when they finish onboarding. Create group, Access step 5. Click Next: Resources, then Next: Publish. 6. Click Publish group. You see "Group published. Members can see it now." When the last check passes, your community is live. With no members yet, the Dashboard shows "Your community is live 🎉" and a Copy link button. Dashboard after go-live: "Your community is live", address 4. What to do next None of these is needed to go live. Do them in the order that suits you. | Task | Where | Who | |---|---|---| | Connect your own domain. Do it before you invite members: links in emails and Stripe receipts use this address. | Settings → Domain | Owner only | | Send emails from your own domain, not from no-reply@tribecrafter.app. | Settings → Email sending | Owner only | | Connect Stripe, so you can sell plans and products. Only needed if you charge. | Settings → Payments | The person who connects Stripe. Ask the owner to do it. | | Build your landing page, the page visitors see before they join. | Settings → Landing page | Any Community Admin | | Invite your first members. Up to 50 emails at a time, or share your invite link. | Members → Invite members | Any Community Admin | The owner is the person who created the community in their TribeCrafter account. Other admins see the owner-only buttons turned off. If you turned off Anyone can sign up in Settings → Sign-in & SSO, you can't send invites. The invite window tells you so. To take your community offline for a while, see Pause and resume your community. On a phone - The sidebar is hidden. Tap the menu button at the top left to open it. - In Settings, pick the page from the Settings page list at the top. Studio on a phone, menu sheet open Settings on a phone, "Settings page" list open Get help - In Studio, click Need help? at the bottom right (on a phone, tap Help at the top). Use Book a call with me or Email me to reach the founder, or Take the tour for a walk through every menu item. - The Help centre link is in the same panel and in Studio's account menu. Related - Your go-live checklist - Open Studio - How access and selling work - Pause and resume your community

TribeCrafter plans & pricing

What you pay TribeCrafter for each community, the free trial and the founding offer, and where you manage your plan. This article is about what you pay TribeCrafter. The plans and products you sell to your members are separate, and you set their prices. The plans Each community has its own plan. Prices are in US dollars. | | Starter | Growth | Scale | Enterprise | |---|---|---|---|---| | Paid monthly | $65 a month | $195 a month | $389 a month | Custom | | Paid yearly | $49 a month ($588 a year) | $149 a month ($1,788 a year) | $299 a month ($3,588 a year) | Custom | | Storage | 100 GB | 500 GB | 1 TB | Custom | | Team seats | 3 | 10 | 30 | Unlimited | | Max file size | 2 GB | 10 GB | 50 GB | Unlimited | | Video | 1080p | 1080p, no downloads | 1440p, no downloads | 4K, Studio DRM | Studio DRM is studio-grade copy protection for video. It is not the Studio app. Every plan includes: - Unlimited members, groups, courses and events. - Every feature: News Feed, groups, courses, blog, events, chat and selling. - 0% transaction fees. - Priority support and help with onboarding. In Studio, click Need help? to reach the founder. Team seats are your Community Admins and Moderators. Course Managers and Blog Managers don't take a seat. Storage counts everything uploaded to your community: videos, images, files and member uploads. For Enterprise, click Contact sales on the plan page. Free trial - Starter and Scale start with a 14-day free trial. Growth does too, once the founding spots are gone. You don't need a card. - You get 1 free trial per TribeCrafter account. - When the trial ends, your community goes offline until you choose a plan. After that, your community card in your TribeCrafter account shows the date your community is deleted unless you choose a plan. - Studio reminds you: in the last 7 days of the trial you see "Free trial ends " with Choose a plan under Needs your attention on the Dashboard. Founding offer The first 30 communities can get Growth for $99 a month, billed yearly ($1,188 a year). The price is locked for 12 months. The founding offer has no free trial. While spots are open, the plan page shows the founding offer in Growth's place, with the spots left ("Founding offer · 29 left"). Click Claim founding spot. While spots are open, you can't choose Growth at its normal price. What "0% transaction fees" means When a member pays you, the money goes to your own Stripe account. TribeCrafter takes no fee from your sales. Stripe charges its own card fee. To set this up, see Connect Stripe to get paid. Manage your plan and billing Only the owner can do this: the person who created the community in their TribeCrafter account. 1. In Studio, open the account menu at the top right and click Billing & plans. Or sign in at app.tribecrafter.net and open Billing & plans. Studio account menu open 2. Use the tabs: - Subscriptions: one row for each community, with its plan, amount and status. - Payment method: the card for your subscriptions. - Invoices: your billing history for all your communities. 3. During the free trial, click Choose a plan on your community's row. 4. On a paid plan, click Manage on your community's row. In Manage subscription, click Change plan or Cancel subscription. - A move to a bigger plan starts at once. You pay the difference for the rest of the period. - A move to a smaller plan starts at your next renewal. - When you cancel, your plan runs to the end of the period you paid for. After that, your community card in your TribeCrafter account shows the date your community is deleted unless you choose a plan. Other Community Admins don't see Billing & plans. In Studio they read "The community owner manages it." Related - Start here: set up your community - Open Studio - Connect Stripe to get paid - What is TribeCrafter

What is TribeCrafter

What TribeCrafter gives you, what your members can do, and where you run it all. TribeCrafter gives you your own community, under your name and brand. Members post, join groups, take courses, read your blog, come to events and message each other. You can sell access to your content and keep what you earn. Each community runs on its own: its own database, file storage and search. Nothing is shared with other communities. Two places you use | Place | What you do there | |---|---| | Your TribeCrafter account (app.tribecrafter.net) | Create your community, and manage your TribeCrafter plan, billing and invoices. | | Studio | Everything about one community: setup, members, content, selling and settings. | You create your TribeCrafter account first. Then you create your community from it. TribeCrafter account "Create your account" form: Your name, Email, Password, Create account To open Studio, see Open Studio. What your community has | Part | What it is | Can you turn it off? | |---|---|---| | News Feed | Posts, comments, reactions and polls. | No, always on | | Groups | Spaces for a topic, a class or a cohort. Free or paid. | No, always on | | Members | The member list and profiles. Members follow and connect with each other. | No, always on | | Courses | Lessons, videos and progress tracking. | Yes, while none is live | | Blog | Articles, free or for paying members. | Yes, while none is live | | Events | Online and in-person events with RSVPs. | Yes, while none is live | | Chat | Private messages between members. | Yes | You don't have to use every part. Turn off what you don't use in Settings → Features. See Turn features on or off. How members join 1. A member signs up on your community with an email and a password, and confirms the email. 2. They go through onboarding: your welcome screen, their profile, and your community guidelines, which they accept. 3. Then they are in. If members already have an account on your own website or app, they can sign in with it instead. Your developer sets this up in Settings → Sign-in & SSO. How you earn - Free content: a group or course that anyone can join for free, or a public blog post. - Plans: members pay monthly or yearly for what the plan unlocks. - Products: members pay once for what the product unlocks. You don't put a price on a group or course itself. You sell it through a plan or a product. There are no free plans or products. To give something away, make the group or course free, or make the blog post public. Members pay through your own Stripe account. TribeCrafter takes no fee from your sales. Stripe charges its own card fee. You need Stripe only when you sell something. To learn more, see How access and selling work. Going live A new community starts with a holding page. It goes live by itself when 6 checks are done: name, logo, welcome heading, welcome text, community guidelines and one published group. See Your go-live checklist. Related - Start here: set up your community - Open Studio - Your go-live checklist - How access and selling work

Your go-live checklist

The 6 checks your community needs before it goes live, where to do each one, and what happens after. Your community goes live by itself when all 6 checks are done. There is no Go live button. Until then, people who open your community see a holding page. You don't need a plan, a product or Stripe to go live. You can add those later. Find the checklist In Studio, go to Dashboard. The Before you go live card lists the 6 checks. The badge at the top right shows how many are left ("1 left"). The next open check is highlighted. Studio Dashboard (sidebar, Dashboard active), "Before you go live" card with 1 left The 6 checks | Check | Button | Where you do it | What it needs | |---|---|---|---| | Community name | Add name | Settings → General | 3 to 30 characters. Already done on a new community: Studio uses the name you typed in your TribeCrafter account. | | Logo | Upload logo | Settings → Branding | A logo image. The page recommends a square PNG, at least 512 × 512 px. | | Welcome heading | Add heading | Settings → Onboarding | The title new members see first. Up to 50 characters. | | Welcome text | Add text | Settings → Onboarding | A short message under the heading. Plain text, up to 300 characters. | | Community guidelines | Write guidelines | Settings → Onboarding | The rules members read and accept when they join. A short first version is fine. | | One published group | Create group | Groups → Create group | At least 1 group with the status Published. | Tick off a check 1. On the Dashboard, click the button next to the check. Studio opens the right screen. 2. Fill in the field. 3. Click Save changes. You see "Changes saved successfully." and then " done.", for example "Welcome text done." For the group check, publish the group: you see "Group published. Members can see it now." To start with a free group, see Create a group. The checklist follows you While a check is open, a Go live · N left button stays at the bottom right of every other Studio screen. Groups screen 1. Click Go live · N left. The Go-live checklist panel opens with "N of 6 done". 2. Click the arrow next to an open check to go to its screen. On that screen the panel says "You're here: save to tick it off". 3. Click the minus button at the top of the panel to fold it back into the button. When all 6 are done - Your community goes live in a moment. Anyone with the link can see it and join. - With no members yet, the Dashboard shows "Your community is live 🎉" with your address and a Copy link button. - In Settings, the status at the top right shows Live. Your community stays live after that. If you later remove the logo, empty the welcome heading, the welcome text or the guidelines, or unpublish your last group, it does not go offline. The Before you go live card comes back on the Dashboard with the open check. Its text still says people see a holding page, but they don't: your community stays live. Fix the check to hide the card again. To take your community offline for a while, see Pause and resume your community. Not needed to go live - A plan or a product, and Stripe. You need Stripe only to publish something paid. - Your own domain, a landing page, or members. These are the next steps. See "What to do next" in Start here: set up your community. If something goes wrong | You see | What to do | |---|---| | "Community name must be at least 3 characters." | Use 3 to 30 characters in Settings → General. | | "Please upload a cover image." when you publish a group | Add a Cover image to the group. A group needs one to publish. | | "Write at least 50 characters, so members know what it's for." | Make the group Description longer. | | A check does not tick | Check that you clicked Save changes and saw "Changes saved successfully.". For the group, check that its status is Published, not Draft. | Related - Start here: set up your community - Set up member onboarding - Create a group - Pause and resume your community